Hello, my account was locked even though I entered the correct card details when adding a card to my account. After a long time, I wanted to set up a website infrastructure for my Shopify store and wanted to use DigitalOcean, but then I remembered that my account was locked and found out that I couldn’t log in. Is there a solution to this? How can I resolve this issue?
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Hi there,
You can try reaching out to the DigitalOcean support team via this link here:
If you already have a ticket ID, feel free to share it here.
Let me know how it goes.
Hey @a4ccdb7137084732b70d98f0c0b661,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue!
Hope that helps!
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